snom technology and Camrivox (
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Camrivox, a developer of computer telephony integration (CTI (
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CTI also integrates customer contact channels—voice, email, Web, fax, and more—with computer systems.
Flexor CTI for NetSuite (
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Flexor CTI for NetSuite also enables call logging, call reporting, click-to-dial, contact screen pop-ups, and on-screen call control.
All desktop snom phones support the CRM telephony integration from Camrivox.
In addition, customers’ existing infrastructure can be retained along with snom approved private branch exchange (PBX), hosted or premise-based.
Malcolm Wood (
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He also said in a statement that in conjunction with snom VoIP phones, Flexor CTI is widening its reach into the SME market and creating significant business advantage at minimal cost for our growing customer base.
Flexor CTI features on-screen click-to-dial that makes calling simple and screen pop-ups when someone calls.
Calls, made or received, automatically create a customer record or journal entry with the call details.
Flexor does not need a server, and according to officials, is easy to setup and supports both Windows XP and Windows Vista.
At present, Flexor CTI software products are available from Camrivox, and from snom technology as snom Flexor CTI.
Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu's articles, please visit her columnist page.Edited by
Stefania Viscusi
