24-by-7 Service, a provider of telecommunication services based, has renamed the company Telizent Communications.
Offering telecommunications maintenance, management, and intelligent migration service from PBX (
News -
Alert) to IP communications technologies, the new was chosen to better reflect name its business, according to executives.
Telizent says its service portal unifies telecom support services across wide geographies and disparate vendor system types. For example, many large system resellers of IP-telephony platforms have integrated their technical expertise with company’s tools as well as technology, in order to expand their presence geographically while reorganizing service delivery across various customers and scores of systems.
Telizent’s
intelligent migration service replaces customer’s PBX phone systems with IP-based, converged architecture – in whole sale. It helps its customers to invest in collaboration technologies and also virtualizes operations with partners and customers. The company also streamlines IT and telecom support, said the company.
Telizent claims that its proactive telecom maintenance and monitoring service cuts ongoing support costs of its customers by nearly 30 percent compared to PBX manufacturers. The company provides web-based project management tools to its clients and primarily monitors as well as maintains both enterprise and government telephony and contact center systems, throughout North America.
Martha Young, an industry thought leader in virtualization of business processes, recently blogged that "Telizent provides a measured, intelligent solution to migrating from PBX technology to voice over IP that is vendor agnostic. They are not beholden to any of the telcos, and do not have a vested interest in any particular VoIP solution. Their role is to assist companies in leveraging IP-based communications solutions when and where it makes sense."
For over six years Telizent has increased uptime, reduced maintenance costs and enhanced communication resource utilization - for all of its clients. Some of its clients include
Time Warner Cable,
Ford Motor Company and numerous federal, state and local government agencies. The company also said that clients who use company’s proactive remote monitoring services are assured with reliability with regard to performance of more than 50,000 voice communication users.
Hal Anderson, Telizent's CTO, said, "We equip our customers, partners and service technicians with web-enabled access to an integrated monitoring, service ticketing and reporting platform that enables them to keep mission critical business telecom systems running at peak performance."
Telizent's web-based project management tools have been cited by
Info World,
ITWorld and
CIO magazines.
Edited by
Tim Gray
