Weeks after Applied Voice & Speech Technologies, Inc. unveiled the latest version of its flagship UC platform, a British business automation provider is hailing the technology’s use in a London law firm for the past 10 years.

 

Officials at Avanquest say they installed AVST’s (News - Alert) CallXpress solution a decade ago at Lewis Silkin, integrating the platform with a Mitel (News - Alert) PBX at the firm, Novell’s GroupWise and Citrix.

 

“Ten years ago, e-mails and voice messages ended up going to the wrong people,” Avanquest reports. “Because users could only access communications when they were in the office, a lot of time was taken up sorting this out, detracting from the real job – legal advice.”

 

The challenge, the firm reports, was to improve and unify communications for fee earners across multiple locations to give real time access to voice, fax and e-mail messages through Outlook, and free up office time.

 

Enter CallXpress, which was integrated with Exchange 2007 and is now fully IP enabled.

 

As TMCnet reported, AVST recently released CallXpress 8, which works with existing communications infrastructures (telephone, e-mail and data infrastructure systems), and protects and supports upgrades.

 

“Delivering mission-critical features such as centralization, high availability and enhanced mobility options, the CallXpress UC platform also offers a suite of Unified Communications (News - Alert) applications that includes advanced call processing, voicemail, unified messaging, personal assistant, fax, speech and notification – all with a single point of administration,” Jayashree Adkoli reports.

 

According to Jan Durant, Lewis Silkin’s IT director, UC has emerged as a “great asset” to the practice.

 

“It’s like electricity,” she said. “It’s always there.”