Officials at
Avanquest say they installed AVST’s (
News -
Alert) CallXpress solution a decade ago at
Lewis Silkin, integrating the platform with a Mitel (
News -
Alert) PBX at the firm, Novell’s GroupWise and Citrix.
“Ten years ago, e-mails and voice messages ended up going to the wrong people,” Avanquest reports. “Because users could only access communications when they were in the office, a lot of time was taken up sorting this out, detracting from the real job – legal advice.”
The challenge, the firm reports, was to improve and unify communications for fee earners across multiple locations to give real time access to voice, fax and e-mail messages through Outlook, and free up office time.
Enter CallXpress, which was integrated with Exchange 2007 and is now fully IP enabled.
As TMCnet
reported, AVST recently released
CallXpress 8, which works with existing communications infrastructures (telephone, e-mail and data infrastructure systems), and protects and supports upgrades.
According to Jan Durant, Lewis Silkin’s IT director, UC has emerged as a “great asset” to the practice.
“It’s like electricity,” she said. “It’s always there.”
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Michael Dinan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Michael's articles, please visit his columnist page.Edited by
Michael Dinan
