Integrated Research has announced availability of PROGNOSIS VoIP Monitor Release 2 to all Avaya (News - Alert) IP telephony customers. It is available as an upgrade for existing VoIP Monitor users and also as a standalone download from the VoiceQuality.com Web site. Version 2 incorporates new features and more enhanced functionality.

According to a press release, the PROGNOSIS VoIP Monitor Release 2 includes an entitlement license as a major product enhancement. This provides monitoring of the first 250 phones for all Avaya customers which does not depend on the total number of phones in the Avaya environment.

The Monitor is purpose built to monitor voice quality in Avaya IP telephony environments. It includes features of Avaya VMM, and ensures monitoring of real-time voice quality, gateway and device status. It also includes phone registrations, call attempts and completion features and deep diagnostics for trouble shooting.

Environment licenses for up to 250 phones is available for customers who are desirous of monitoring multiple PBXs, IP trunks and all PBX (News - Alert) attached devices, said company sources.

The new version also incorporates support for alerts through SNMP traps and the availability of RTCP-only monitoring in cases where SAT connections are not configured.

In the release, Pierre Semaan (News - Alert), general manager, product management and marketing for PROGNOSIS, said, “Our goal with these changes is to make it easier for more organizations to access their entitlement and to lower their VoIP monitoring operating costs with PROGNOSIS VoIP Monitor.”

Semaan added, “With more than 500,000 phones now under management and our Avaya reseller channel expanding every week, this new release offers even more value to our customers and further cements the position of PROGNOSIS as the monitoring solution of choice in Avaya IP telephony environments.”

Integrated Research (News - Alert) is a publicly listed software company that specializes in offering precise performance monitoring solutions required in business-critical computing and IP telephony environments. The organization caters to a wide customer base including banks, telecommunications companies, the stock exchange and computer hardware manufacturers.