Critical Links, a global provider of converged voice, data and IT solutions for small and medium businesses, has
reportedly introduced an IP-Based Hotel Management platform called,
edgeHOTEL, that combines all vital Voice, Data, Hotel Management and Property Management System (PMS) integration services required by Hotels and Resorts, in a single system.
edgeHOTEL package which is currently offered free to selected hotel or resort as part of company’s product launch, claims to allow hotel staff to manage the property much more efficiently.
According to the company, the new solution is designed to reduce costs and latency of hotel operations while greatly improving guest experience with advanced telephony, Web, e-mail, wireless and a plethora of integrated hotel features such as billing, room status, wake-up, call accounting, statistics etc.
It’s a modular offering that provides traveling executives the same voice, secure data and IT capabilities as if they were in their office and helps them to stay connected with their colleagues, customers and partners in a seamless, secure way.
Other features include Internet and Unified Messaging Gateway; Interface with Major PMS Systems; edgeBOX (IP-PBX, Router, WiFi (
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Alert), Storage & Print, Quality of Service, Network Access, Security, Collaboration and much more); Billing System, Call Accounting with Credit Limit & Automatic Shutoff; Voice Mail Option; Auto-Attendant and many more.
Charalampos Voulgaris, the owner and managing director of Kontokali Bay Resort located in Corfu, Greece said, “The edgeHOTEL solution from Critical Links (
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Alert) unifies and standardizes our hotel management and IT infrastructure, in ways that were simply not possible before. As a result, we have greatly improved the quality and speed of our hotel operations, creating a significantly better experience for our guests while cutting our operational costs by approximately 40 percent.”
Jyothi Shanbhag is a contributing editor for TMCnet. To read more of Jyothi's articles, please visit her columnist page.Edited by
Stefania Viscusi
