Digium has reportedly begun offering small- to mid-sized businesses a powerful new tool to punch up productivity and flexibility that allow them to emerge from the slowly receding recession swinging.
Digium’s new Switchvox SMB 4.5 unified communications-enabled IP-PBX (
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Switchvox (
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New options for more fundamental phone functions, such as hands free click-to-call dialing, distinctive ringtones for different types of calls, extension failover to a backup Switchvox SMB server, and support for multiple extensions on a single handset, are also available in version 4.5.
“The release of Switchvox SMB 4.5 makes the level of UC integration with Polycom handsets one of the deepest of any manufacturer in the industry,” Patrick Ferriter, senior director of product management at
Polycom, said. “Digium (
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Switchvox SMB 4.5 offers additional features to support users and administrators including:
* User profiles: caller profile information such as photo, extension, title and location. This appears on the Switchboard and on the display of Polycom phones with Phone Feature Packs on internal calls
* Flexible language support. The Switchvox 4.5 GUI, manual and online help are available in English, U.K. English, Italian, Castilian Spanish and Latin American Spanish. Sound packs, which include all the audio prompts used in the system, are available for these languages, as well as Australian English, French and French Canadian. For businesses with international offices, users can customize their language settings to best complement their location and language preference
* Comprehensive monitoring. Digium has implemented the Simple Network Management Protocol for Switchvox 4.5, which gives administrators the ability to collect real time data about the status and health of their systems
Switchvox SMB 4.5 is available free of charge to customers with a current Switchvox SMB software subscription. Phone Feature Packs are available for $30 per phone. Customers can continue using Switchvox 4.0 or implement the optional upgrade to 4.5 with a single click.
“Switchvox is designed for businesses that want a cost-effective phone system that goes beyond the functionality of a typical PBX,” Tristan Barnum, director of Switchvox product marketing for Digium, said. “Switchvox SMB’s tight integration with web applications and back-office software gives businesses an unprecedented level of productivity, while features like VoIP, chat and video calls provide flexibility and profound cost savings. Today, with the introduction of version 4.5, we’re extending the most popular functionality of Switchvox to the feature rich Polycom handsets, where they can be accessed intuitively.”
Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.Edited by
Amy Tierney
