ITC DeltaCom, Inc. is a global provider of integrated communications services to the clients in the south-eastern United States. It recently announced the implementation of a complete solution to offer superior communications equipment and applications for Edgewater Beach & Golf Resort which is a property of The Resort Collection of Panama City Beach in Florida.

April Holley, the director of information technology, The Resort Collection of Panama City Beach, said, 'We needed to enhance our communications technology to improve customer service and more efficiently serve our guests. I was impressed by the way Deltacom (News - Alert) treated our business like a partner, taking the initiative to fully understand our operations and developing a solution that delivers immediate benefits with the capability to grow as our future communications strategies unfold. As importantly, they delivered the solution rapidly, ensuring the system was operational before Spring break vacationers arrived.'

New Private Branch Exchange (PBX (News - Alert)) equipment was offered by Deltacom to support two of the five Resort Collection properties which include Edgewater Beach & Golf Resort and its championship golf course Hombre Golf Club. Hospitality features are integrated with the Resort's property management system and enhanced contact center call routing. It together with screen pop applications were implemented to streamline reservations and guest assistance and to improve operational efficiencies. In addition, this new solution offers better response capabilities by using C911 security features.  

Skip Hinshaw, the vice president of system sales, Deltacom, said, 'Deltacom is pleased to have provided the system that is efficiently moving Edgewater Beach & Golf Resort's communications infrastructure into the future. Through creative collaboration, we developed a comprehensive equipment solution including market leading applications that improve the Resort's communications efficiency allowing them to provide better customer service and support continued growth for years to come.'

The LCD terminals provided by this solution allow the guests to communicate more efficiently with the catering department and front desk, check travel status and weather conditions, and access other Internet-based applications. Deltacom's solution helps the Resort Collection's IT staffs to centrally administer their communications infrastructure, effortlessly control the solution for its other facilities in the future and take benefit of superior reporting facilities. Additionally, Edgewater's billing department benefits from improved call detail for guest billing.