The financial performance of a company depends on the relationship between its analytical capabilities and the performance of its business process orientation. Many organizations welcome systems that claim to offer business performance measurement solutions to improve the accuracy of analysis and providean  in-depth, multi-angle view of data.

CTI Group, an international provider of electronic invoice processing and management (EIM), enterprise communications management software and services, enterprise and carrier class call recording solutions and carrier class voice over internet protocol (VoIP) management applications, has announced a partnership that will see CTI Group's (News - Alert) advanced A7 analytics technology integrated into the Convergys Smart Enterprise Solution. This collaboration will enable Convergys (News - Alert) to offer telecommunications operators serving enterprise clients deeper and richer analytics as part of its Smart Enterprise Billing Solution.

To provide sophisticated and versatile BSS environment, CTI Group's A7 analytics offers a scalable, efficient and user-friendly solution with a drill-down platform to Communications and IT managers. It is easily accessible from their desktop.

It provides organizations with a greater understanding of their voice, data and video usage, allowing them to better control and manage their communications costs and staff resources. It can help operators reduce enterprise client churn by providing trend analysis, call tagging and real-time reporting, as well as alerts to spikes in usage. The Convergys billing solution also offers operators serving multinational enterprise clients with end-to-end, real-time rating, billing and reporting for the clients' fixed, mobile and data services.

Michael Lightfoot, director of Business Development and Strategic Alliances for CTI Group, said that businesses across the globe are looking for transparency of usage across real-time billing solutions that will help them to manage and control communications costs and by integrating CTI Group's A7 solution. Convergys will be able to offer operators serving enterprise clients a richer analytical application with a tangible return on investment.